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Central Sales Manager

Closing Date:
31 May 2019
Competitive base plus bonus & company benefits
Vacancy Type:
Permanent - Full Time
Hours Per Week:
Job Description

Greystar is a market leading fully integrated real estate company offering expertise in investment, development, and property management of multifamily residential properties globally. The UK business is rapidly growing to become a market leader, providing exceptional student accommodation through our Chapter Living platform, as well as growing a portfolio of Multifamily rental properties.

Our employees are the key to the success of our business with exceptional service at the heart of everything we do. This level of service is a result of their expertise, a solid understanding of the markets they operate in and a passion to provide outstanding experiences.

The Central Sales Manager coordinates, reports and delivers the marketing, leasing and reservations activities of a contact centre team to achieve maximum productivity, occupancy and revenue targets along with implementing best practices to support customer satisfaction.

Key Responsibilities:

  • Manages daily workloads of the student central sales contact centre team across phone, email, WeChat, webchat and CRM tasks.
  • Reports back to the Senior Sales Manager on the team’s impact on the leasing cycle on a daily, weekly and monthly basis.
  • Implements a uniformed approach to the team across all contact channels and brands by monitoring quality of calls, webchats, emails and face to face viewings.
  • Leads and manages team members; recruiting, on-boarding and developing direct reports and other team members as appropriate.
  • Acts as the first point of escalation for central sales queries and team queries.
  • Supports marketing with housing fairs and brand awareness events as a champion of the Company’s brands.
  • Develops strong relationships with key internal stakeholders and teams to foster efficient and productive cross-functional collaboration to achieve sales process efficiency.
  • Undertakes marketing reviews of the property online and monitors competitor activity to greater inform the team.
  • Monitors remote working performance and helps to build a bilingual central sales team to cover as many demographics as possible
  • Runs workshops with both the student and multifamily sales teams to creatively think of new ways to drive the sales funnel performance and increase Greystar’s market share
  • Manages the performance of the multifamily (build to rent) channel sales executives and their performance across ILS feeds such as Rightmove or Movebubble.
  • Assists the channel sales executive with handling incoming sales calls and initiates proactive outbound contact to convert lead generation and existing database contacts.

Your Profile:

  • Experience of leading a team and a proven track record in building and motivating a high performing team to achieve targets/service level agreements and excellent customer service, in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
  • Experience of working in the property industry or a B2C sales environment is desirable
  • Experience or the ability to coordinate workload based on business requirements; to deliver exceptional sales and service levels.
  • Evidence of organisation skills with the ability to multi task and prioritise while maintaining a high level of accuracy and attention to detail.
  • Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience at all levels.
  • A strong team player but capable of working autonomously and taking ownership.
  • Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
  • Fluent English verbal and written communication skills (additional language skills are desirable).