• Profile

Front of House Manager

Location:
London
Salary:
Competitive, plus bonus, plus benefits
Vacancy Type:
Permanent - Full Time
Hours Per Week:
40
Job Description

We are looking for an Front of House Manager to join the team based in Kings Cross (Chapter)

Key Responsibilities

  • The Front of House Manager is responsible for assisting the Community and Assistant Manager in the day-to-day front of house operations.
  • Acts as a role model at all times by demonstrating the core values
  • Leads and motivates the team towards achieving NPS objectives, leasing goals and occupancy targets.
  • Oversees the daily activities of the property and ensures work is organised and executed in line with Greystar expectations.
  • Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
  • Effectively promotes and leads the Front of House team to achieve effective customer service and contributes to the improvement of customer experience.

Experience & Skills:

  • Previous experience on Front of House/ Reception
  • Experience in leading and motivating a team with a proven track record in delivering service excellence in a similar management role/ environment.
  • Demonstrable ability to coach and mentor team members to identify key talent, develop capabilities and facilitate succession planning.
  • A strong team player but capable of working autonomously and taking ownership.
  • Flexible approach to working in a fast-paced environment and with the ability to thrive in a changing environment.

This role operates on a rota shift basis working 40 hours a week.

Greystar is a market leading fully integrated property company. The UK business is rapidly growing, providing exceptional Multifamily and  student accommodation in some of Europe’s most iconic cities. It is a great time to join us!

If you are as passionate as we are about delivering a level of service that redefines excellence, apply today.