• Profile

Corporate Sales Coordinator

Location:
London
Closing Date:
11 Dec 2018
Salary:
Competitive, plus bonus, plus benefits
Vacancy Type:
Permanent - Full Time
Hours Per Week:
40
Job Description

We have an excellent opportunity for a Corporate Sales Coordinator to join our Head Office team, based in London.

This role is responsible for supporting the Business Development Manager in growing and maintaining corporate client relationships for our serviced apartments within the Multifamily portfolio. You will primarily coordinate the activities involved with managing our short lets from initial enquiry to working closely with the operations team for the duration of the clients stay. You’ll also play a key role in improving processes to enable the growth of our B2B pipeline in the coming year.

Key Responsibilities include:

  • Responding to new booking enquiries, providing accurate information / quotes and follow up and conduct viewings with potential clients
  • Following up on receipt of required communication, documentation, creation of invoices and tracking of payments.
  • Managing and update our online listings with Global Mobility agents such as Airbnb/Silverdoor and keeping up to date records on our CRM.
  • Establishing and following key processes for arrivals and departures that ensure a great customer experience and smooth operational workflow 
  • Actively research and understand sector trends, market competition – pricing comparisons, amenities and service provision, unit mix and local area features.
  • Providing reports, information and analysis that tracks performance and recommends opportunity for improvements in operational efficiency, occupancy and revenue.
  • Working alongside the Business Development Manager to maintain and develop relationships with Global Mobility agents and obtain regular feedback on our service provided.
  • Acting as the voice of the short stay business as a demand channel making recommendations for improvement.  

Requirements for the role include:

  • Excellent customer service skills and experience in a similar role within the Property/Hospitality/Retail/Accommodation environment.
  • Sales experience within a target driven environment. 
  • Strong communication skills with an ability to influence, be comfortable working at pace and be motivated by exceeding customer service. 
  • Display a process driven approach with demonstrable evidence of organisational skills including the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail 
  • Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
  • A team player who is evidently approachable and welcoming
  • Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
  • Familiarity with international education systems and/or experience working with the transient education travel market - i.e., language schools and work placement organisations is desirable

Greystar is a market leader in the property industry offering expertise in investment, development, and property management of residential rental properties globally. Building our people’s careers, recognising their efforts and celebrating their achievements is part of our DNA. Ours is a fast paced and inspiring environment where you’ll work alongside industry experts from day one - and as a growing business - we offer competitive incentive and benefits schemes and exceptional learning opportunities to help you to reach your potential.